My order was marked delivered but it’s not here.Updated 2 months ago
For orders that show “Delivered” but are not at your residence/mail lockers/condo or apartment office, we recommend the following:
- Double-check the shipping address of your order (in the order confirmation email) to ensure it was shipped to the correct address..
- Wait 24 hours as on some occasions, packages may be marked as delivered but take additional time to arrive.
- Reach out to any neighbors or office managers to confirm the package is lost. Checking in on a neighborhood social media group on Facebook, Ring, or NextDoor often helps reunite customers with their missing packages.
If unable to locate the package from neighbors or office managers after 7 business days, we recommend reaching out to the carrier for further instructions or if you need additional assistance, please email our team at hello@theindieblue.com.